Frequently Asked Questions
We currently do not have a physical show room for our customers. We are a web-based only platform and our items can only be purchased through houseofsaintsjewelry.com or through our various affiliated third-party e-commerce retailers. In the future we may decide to open retail stores or our products may become available through large local retailers for our customers.
We may also occasionally host pop-ups at events or marketplaces. Please subscribe to our newsletter to be the first to know if we open any locations or attend any events near you!
We offer multiple third-party financing services on our website including but not limited to: Zip Pay, After Pay, Affirm, Klarna, and Sezzle. You can always also use a personal credit card to pay for your item.
If you have any questions, or would like us to explore other financing options for you please email us at: email@example.com
We currently do not offer in-house financing, or in-house insurance on our items.
We offer complimentary gift wrapping for all of our items. This includes a branded jewelry box, branded tissue, a polishing cloth, and a branded velvet pouch that your item will arrive in. If you would like to have a specific message provided in your order for a loved one, please write the note in the checkout box and we will include it in your order. We ask that you kindly keep it as a short, sweet, message with a maximum of 30 characters in order to fit in the special message card.
For any other questions regarding gifts and special requests please email us at: firstname.lastname@example.org
Yes we do!
We will ship to any country internationally. If you attempt to check out and do not see availability in your country, please e-mail us at email@example.com to ensure that we open up your country on our website for shipping and delivery.
Shipping, duties, and taxes will be calculated at checkout and are the financial responsibility of the customer.
We have a solution!
We have ring and bracelet measurers that we offer for sale on our website. Please visit our product webpage or search for "ring measurement", "bracelet measurement", or our blog post outlining necklace length guidelines.
Once one of these measurers have been purchased, we will ship it to you and with that information you can order your jewelry item from us. If you do not see your size listed in the product options, please email us at firstname.lastname@example.org in order to find the right sizing option for you or to start a custom order for your item.
Repairs are only available for items that were purchased through Houseofsaintsjewelry.com.
We maintain 100% transparency with our customers regarding the cost, time to repair, and re-shipping estimate date and will communicate that with you by email throughout the entire process.
At HouseofSaintsJewelry.com we will always inspect your item before we ship it to you for any manufacturing defects, tarnishing, damages, or scratches. We will not ship the item to you if it is not in premium quality shape. If by chance there is ever a scratch, tarnish, dent, or any other defect upon receiving your item, please email us at email@example.com at your earliest convenience reporting the defect. We will cover all costs regarding repair of a defect if it is reported within 30 days of receiving your item. Repairs requested after the 30 day period will incur repair fees to the customer.
If you have purchased one of our items from a third party e-commerce retailer, please email us at firstname.lastname@example.org with your original purchase receipt and order number and we will work on finding a solution for you.
We will be launching a "Saints Club" member-only service program that will offer repairs as a feature of our program at the end of 2022! Please subscribe to our newsletter to be the first to know when this program launches.
We want you to be happy with your purchase!
We offer returns within 30 days of you receiving your item. Please email email@example.com in order to apply for a refund or store credit. We grant returns and store credit on a case by case basis and as long as your returns meet the following conditions your return request should be granted:
- The item must arrive unused and undamaged and in the same condition in which it was shipped to you
- The item must be returned in its original packaging including branded boxes, gift tissue, polishing cloths, and velvet pouches
- The item must include the original tags if applicable
- The item must be accompanied by the original product receipt that was emailed to you at the time of purchase.
If one of the aforementioned conditions are not met, your return may be denied.
We do NOT offer returns, refunds, or store credits for custom orders or sale items.
We do NOT offer exchanges at all for any of our items on our website.
Typically we mainly use 18K Gold. Our next most common Karat weight is 14K. We also mainly use only White Gold, Yellow Gold, and Rose Gold when manufacturing our items. For specific product details please refer to the product descriptions on the product page, all of the information regarding the specifics of the item can be found there.
If you have any questions regarding a specific item please reach out to us at firstname.lastname@example.org . To inquire about our custom order options or fill out our custom order form please click here.
All items will ship within 2-3 days if we have the item on hand. If we do not have the item on hand it may take 2-6 weeks for the item to ship. For custom orders our jewelry specialist will be communicating with you throughout the process and will be informing you exactly when your order will ship. Please note that there is a minimum 7 week lead-time for custom orders.
We do not process or ship orders on Saturday, Sunday, or any observed company holidays.
Here is a list of the following holidays that House of Saints Jewelry observes:
New Year's Day, Palm Sunday, Easter Sunday, Easter Monday, Mother's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve.
At House of Saints Jewelry we will use only Fed Ex services or UPS depending on availability. We will always elect to have direct signature required, insurance, and a tracking number on your package to ensure that you safely and reliably receive your item.
If you choose to waive the direct signature required feature, please note that House of Saints Jewelry will be held liable in the event that your package is lost, delivered to the wrong address, or the wrong individual.
To request to waive the direct signature required feature please be sure to write a note in the checkout box when purchasing your item.