Return/Refund & Shipping Policy

RETURN, REFUND, SHIPPING AND EXCHANGE POLICY

Thank you for shopping at https://www.houseofsaintsjewelry.com

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.

The following terms are applicable for any products that you purchased with us.


INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Business Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to House of Saints Jewelry.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://www.houseofsaintsjewelry.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


RETURN POLICY

We want you to be happy with your purchase! If you are not completely satisfied, you can return the product to us and we will credit your account once the returned item is received at our headquarters. You may be eligible for a REFUND or STORE CREDIT which are subject to the below terms:

All Items are eligible for return except the products that are: Final Sale or Custom Orders

You are always required to ship back the items by following the shipping instructions:

We do not cover shipping costs on returns, you will be responsible for the cost of shipping the item back to us as well as obtaining a tracking number and insurance to cover the retail value of the item. If an item is lost or stolen during its transit to us we are not liable for losses incurred to the customer in that instance. Once the item is received at our headquarters, we will issue a refund to you based on the amount that was paid, minus any promotional discounts. Please email us at info@houseofsaintsjewelry.com in order to obtain the return address that you would need in order to ship your item back to us and process your refund!


REFUND POLICY

In order to be eligible for a refund, you have to return the goods within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.

  • Product must be returned in its original packaging
  • Product wasn't used or damaged
  • Product must include original tags (if applicable)
  • Product must have the receipt or proof of purchase
  • Product wasn't used or damaged
  • Product must include original tags (if applicable)
  • Product must have the receipt or proof of purchase

Aside from these conditions there are items that can be returned but are not refundable as stated in the following:

 

If the product you have received turns out to be defective or otherwise of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality. We will always conduct quality control on all items before shipping to our customers, so the margin for this error is very low.

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.


CREDIT POLICY

You are given 30 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT in exchange for the product

In order for the product to be eligible for Credit make sure that these following conditions are met:

  • Product must be returned in its original packaging
  • Product wasn't used or damaged
  • Product must include original tags (if applicable)
  • Product must have the receipt or proof of purchase

Products that are on sale or discounted are not eligible for Store Credit

If the product you have received turns out to be defective or of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

We offer 100% return or refunds that are processed through Credit and has No Expiry Period. Unfortunately, Credits can't be used to pay for shipping fees.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you need further clarification or questions, please do not hesitate to contact us through our:

Email Address: info@houseofsaintsjewelry.com

You will be updated on Return Status through the EMAIL, provided that contact information is recorded to us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Insight 2020, LLC
  • "Goods" refers to the items offered for sale on the Service.
  • "Orders" means a request by You to purchase Goods from Us.
  • "Service" refers to the Website.
  • "Website" refers to House of Saints Jewelry, accessible from www.houseofsaintsjewelry.com
  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at House of Saints Jewelry. The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing times

All Orders are processed within 2-3 business days if the items are on hand, if the items are not in hand it can take anywhere from 2-4 weeks for the item to ship. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

  • Shipping method: FedEx Standard

    Shipment cost: Free

    Estimated delivery time: 3-5 business days

  • Shipping method: FedEx Two Days

    Shipment cost: $20.00 USD

    Estimated delivery time: 2 business days

  • Shipping method: FedEx Standard

    Shipment cost: $40.00 USD

    Estimated delivery time: 1-2 business days

Overnight delivery is only available for Orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

House of Saints Jewelry ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

House of Saints Jewelry is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

House of Saints Jewelry is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Our Shipping Policy was last updated on May 15, 2022

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to House of Saints Jewelry
  • "Goods" refers to the items offered for sale on the Service.
  • "Orders" means a request by You to purchase Goods from Us.
  • "Service" refers to the Website.
  • "Website" refers to House of Saints Jewelry, accessible from www.houseofsaintsjewelry.com
  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at House of Saints Jewelry. The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing times

All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

  • Shipping method: FedEx Standard

    Shipment cost: Free

    Estimated delivery time: 3-5 business days

  • Shipping method: FedEx Two Days

    Shipment cost: $20.00 USD

    Estimated delivery time: 2 business days

  • Shipping method: FedEx Standard

    Shipment cost: $40.00 USD

    Estimated delivery time: 1-2 business days

Overnight delivery is only available for Orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

House of Saints Jewelry ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Custom Orders

For custom orders, please be aware that there will be some extra time needed in order to discuss, produce and approve designs before the item will be shipped. Our design and custom product specialists will be sure to maintain 100 percent transparency on custom order pricing quotes, design process, production time, and estimated shipping time.

Customs, Duties and Taxes

House of Saints Jewelry is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

House of Saints Jewelry is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us at: info@houseofsaintsjewelry.com

  • By visiting this page on our website: https://houseofsaintsjewelry.com/pages/contact
  • By sending us an email: info@houseofsaintsjewelry.com